"Invalid site key " error

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Shane 3 years, 4 months ago.

Assisted by: Shane.

Author

Posts

April 5, 2022 at 3:16 pm #2334465

lauraM-4

Tell us what you are trying to do?
We are trying to activate toolset but we keep getting the "Invalid site key" error. We only have one site, so we are not sure why that is the case.

Is there any documentation that you are following? No

Is there a similar example that we can see? No

What is the link to your site? hidden link

April 5, 2022 at 3:26 pm #2334467

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Laura,

Thank you for getting in touch.

Perhaps you can try regenerating your site key by first deleting the existing one at the link below.
https://toolset.com/account/sites/

Then regenerate a new site key by following the instructions in the link below.

https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Thanks,
Shane

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