invalid key error message

This support ticket is created 4 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Tagged: How to build a site with Toolset, Types plugin

This topic contains 1 reply, has 2 voices.

Last updated by Jamal 4 years, 11 months ago.

Assisted by: Jamal.

Author

Posts

September 5, 2020 at 1:55 pm #1766837

Jean Fischer

I am trying to update various tools modules but I keep getting "invalid key" messages.

The website is registered with you: hidden link

My toolset key for alexanderarchives.com is: jFm2EAy2nJ

So why does it not work?

September 5, 2020 at 3:40 pm #1766901

Jamal

Hello and thank you for contacting the Toolset support.

I verified on our database, and indeed, a key is registered for the website. Maybe the network call to validate the key on our website does not complete successfully. Please reach out to your hosting provider to check if there are any firewall logs that could help.

Also, try the following:
- Go to /wp-admin/admin.php?page=otgs-installer-support on your website.
- Click on the Check Now button
- If you get 2 green marks, everything should be fine
If not, please send us the "Installer Log", or share them across an online service such as pastebin.com

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