When a logged-in user tries to edit their profile in Toolset Forms, clicking the Insert/Edit Link button causes the page to scroll to the bottom repeatedly and they get stuck , leaving the user stuck.
Welcome to Toolset support. From the screenshot you shared, that link button is not part of Toolset.
Please follow the steps below to know which plugin or theme causes the problem.
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except:
. Toolset Types
. Toolset Blocks
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.
It is part of the built in WYSIWYG text editor. No doubt you are using a third party (TinyMCE) for this but it is definitely part of Toolset. In this case it is part of a post form where users can edit their profile but unfortunately is not working and clicking on the link icon leads to the user being stuck and unable to edit anything else on the page.
It's not entirely core but the interaction between core and Toolset. It directly impacts the WYSWIG editor in front end forms which is a feature provided by / built into Toolset. I'm only providing the link for context.
OK resolved. Caused by WordPress hardening blocking PHP execution in wp-includes and wp-content/uploads directories. This is however a fairly common hosting configuration so there should probably be a fallback to prevent this.
