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[Closed] Infinite Scroll Causes "No Items Found" to Come Up at End

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 5 replies, has 3 voices.

Last updated by Jamal 4 years ago.

Assisted by: Jamal.

Author
Posts
#1830177

I am trying to: Scroll Ifinitaly as normal

Link to a page where the issue can be seen: hidden link

I expected to see: The infinite scroll to end with the last post

Instead, I got: No items found and all posts disappear

#1830211

I found out it only happens when there is no URL parameter in the URL. For example:
?wpv_aux_current_post_id=409&wpv_aux_parent_post_id=409&wpv_view_count=19385-TCPID409

#1830685

Hello Benjamin and thank you for contacting the Toolset support.

I suppose that you have had the view fixed as I was able to scroll down until I got a total of 160 posts.

If you still need assistance, please let me know what steps to follow to see the error.

#1836847

This is still an issue on the live website: hidden link

#1840293

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Benjamin

Sorry for the delay in anyone getting back to you, Jamal has a few days vacation and the person covering him is sick, I just spotted this now.

I tried to reproduce the problem on my own local test site but could not, irrespective of whether the browser history is updated with the URL parameters or not.

Can we get access to your site to take a closer look at how this is set up? If you have a staging site that would be better.

Let me mark your next reply as private so that I can get log-in credentials from you—you may want to create a temporary admin user for me to use that you can later delete. And be sure to have a current backup of your site.

#1841967

Hello Benjamin,

As Nigel suggested, please allow us temporary access to the affected site or, preferably, to a staging site where the issue is reproduced.
Your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **

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