[Resolved] incorrect search results–intermittent problem

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[Minesh]

Here is the view's shortcode reference with all attributes:
- https://toolset.com/documentation/programmer-reference/views/views-shortcodes/#vf-154377

As you already acknowledged that this is not a permanent issue and even we do not have any content to reproduce such issue. As it could be happening as you may have imported the site content and its not imported correctly or I can even see you are using the Relevanssi plugin, have you used the relevanssi integration with your view?
=> https://toolset.com/course-lesson/searching-texts-in-custom-fields-with-toolset-and-relevanssi/

Until and unless we do not have control on the site, we would not be in situation to tell what exactly went wrong or whats happening. Either you should setup a test site where we can check the issue further or you can send us duplicator copy of your site.
=> https://toolset.com/faq/provide-supporters-copy-site/

I have set the next reply to private which means only you and I have access to it.

[Focus on the Family]

Thank you for the shortcode reference documentation. However, we had viewed that documentation already, and it only says "Turns off the caching system for the View" which is not helpful. We are trying to report a bug to be fixed; even if there is a configuration problem, the fact that only sometimes a wrong search is invoked indicates a bug in the software. Without such a bug, a configuration problem would cause a consistent problem.

We cannot give over control of the website because we're not looking to have a website "fixed" by someone when we have no idea what was done. We are happy to arrange a time where you could interactively view (but not modify) a copy of the site.

As regards Relevanssi, the plugin is installed, and it's our understanding that it's only used when including a Post search filter when "fields" are included with that; and that Relevanssi is incompatible with location distance searches. The view does not include a Post search filter which could trigger Relevanssi.

[Minesh]

As a supporter we will require to follow the defined protocols and until we do not able to reproduce the issue or have clear steps to reproduce the issue we can not escalate it to next level and in front of our Devs.

We will require platform either you should share test site where we can see the issue or your site copy with clear steps that should lead us to reproduce the issue. That way if we able to see the issue then we can escalate it to our next level support.

[Focus on the Family]

Hello;
We're working to set up a TEST environment for you to access. Once you're able to reproduce the issue and resolve it we will need to know what you did so that we can apply the change to our production environment. Thank you.

[Minesh]

Ok fine, please let us know when you are ready with the test site.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

First of all, with the test site you shared, There was Toolset Maps 2.0.8 was installed and I've updated it to latest Toolset Maps version 2.0.11.

Then, I tried to input the zipcode you shared 33173 on the following page: hidden link

When I enter the zipcode, it throws the following error on browser's console:

Google Maps JavaScript API error: RefererNotAllowedMapError
<em><u>hidden link</u></em>
Your site URL to be authorized: <em><u>hidden link</u></em>

Can you please check the error here "RefererNotAllowedMapError" and make sure you authorize the API usage:
- hidden link
- https://stackoverflow.com/questions/35288250/google-maps-javascript-api-referernotallowedmaperror

[Focus on the Family]

Hi Minesh;
We apologize for this issue. It has been resolved so you may continue to test.
Thanks.

[Minesh]

Can you please share which counselor is found in multiple locations.

I tried with 33173 yesterday, today but I get same results:
- hidden link

When I go to custom field group I can see the "Counselor Profile Fields" is assigned to display with post type:
- hidden link

For instance I check the following counselor post but there is no address field. It seem the whole custom field group is not there.
=> hidden link

Do you have any limit on your server for max_input_vars or maybe memory?

I need some more information that will help me to see what is expected result and what is not expected results. Can you please share all those informaiton.

[Focus on the Family]

Hello Minesh;
Our Developer is out today, I will get you an answer regarding: "Do you have any limit on your server for max_input_vars or maybe memory?"

I have a question for you, is there a recommended max memory setting?

[Minesh]

You should try to define max input var to 5000 from your php ini file.
- max_input_vars to 5000

And here are memory suggestion:

define('WP_MEMORY_LIMIT', '768M');
define( 'WP_MAX_MEMORY_LIMIT', '768M' );