Skip Navigation

[Resolved] Incompatibilidad con astra y toolset blocks

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 2 replies, has 2 voices.

Last updated by javierG-12 4 years ago.

Assisted by: Shane.

Author
Posts
#2266459

Hello
I have a website with thema astra and toolset and for some time when I try to access the theme customizer it gives me a critical error. I have tried disabling all plugins and found that disabling the Toolset Blocks plugin solves the problem.

Can you help me with this?
Thanks

#2266489

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Javier,

Thank you for getting in touch.

I suspect the case here is that you also have the elementor plugin installed. If so then the issue is similar to the one being described in our erratas page below. There is also a workaround for this issue on the page as well.
https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/
Please let me know if this helps.
Thanks,
Shane

#2268231

My issue is resolved now. Thank you!