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[Resolved] Inability to view or edit product content when Toolset Types is Activated

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 1 voice.

Last updated by georgeF-2 3 weeks, 3 days ago.

Assisted by: Minesh.

Author
Posts
#2803214
Screenshot 2025-03-30 at 12.45.18 PM.png
Screenshot 2025-03-30 at 12.45.05 PM.png
Screenshot 2025-03-30 at 12.44.31 PM.png

I am trying to: allow client to view & edit content of their woocommerce products

Link to a page where the issue can be seen:
hidden link

I expected to see:
The text content for the product via Visual / Text tab

Instead, I got:
blank content, and lots of 404 JS errors in the browser console

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Troubleshooting Notes:

The issue is isolated to activating/deactivating the Toolset Types plugin. Once it's enabled, the content for product data is no longer viewable or editable in the editor. There are many 404 JS errors thrown in the browser console (images attached). Once the plugin is deactivated, the content is viewable again. Our hosting provider noticed some issues that may or may not be related (image attached).

#2803437

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I see you are using plugin Font Awesome 5.0.1.

We have recent conflicts with that plugins and the issue is from Font Awesome. Either you can deactivate that plugin or wait for the fix provided by Font Awesome. You may contact them in order to check if fix is availble with them or not or downgrade the Font Awesome plugin version to previous version.

Please check the following related tickets and workaround shared by users:
- https://toolset.com/forums/topic/cannot-edit-or-access-the-post-content-field-from-cpts/#post-2803385
- https://toolset.com/forums/topic/conflict-toolset-with-font-awesome-plugin/

#2803530

Thank you Minesh for clarifying; we've rolled back Font Awesome and it's working once more. 👍