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[Resolved] Importing access settings empty

This support ticket is created 2 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 7 replies, has 2 voices.

Last updated by katjaL 2 years, 3 months ago.

Assisted by: Shane.

Author
Posts
#2440137
Screenshot 2022-08-18 at 12.31.55.png

Hi there,
I'm trying to export Access settings from old site and import them to new. What ever I try, I get 0 results. Nothing gets transported, roles, groups, etc.

#2440459

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Katja,

Thank you for getting in touch.

It would appear that the source website isn't exporting the xml file correctly for the access permissions.

Would you mind allowing me to have admin access to the site to have a more detailed look at this one for you ?

Thanks,
Shane

#2440883

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Katja,

Thank you for the credentials, however they don't seem to work.

I'm getting the following message on the login page "Virhe: käyttäjätunnusta toolset ei ole rekisteröity tälle sivustolle. Ellet ole varma tunnuksestasi, kokeile sähköpostiosoitettasi."

Can you check on this for me.
Thanks,
Shane

#2440931

Sorry I don't know what happened there - now you should get in.

#2440991

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Katja,

I managed to get this to work. What you will need to do is extract the zip file and import the XML file directly instead of importing the zip file.

Please try this and let me know if it works for you as I was able to import the settings on my test site.

Thanks,
Shane

#2442353

Hi Shane, thank you! At quick glance otherwise the transport seems ok, but the custom roles didn't get transfered.

#2443503

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Katja,

Thanks for the update. I can see on my end that only 1 of the roles get imported and that the "JAMYT_ASET "

Not sure why the others aren't imported. They may have faults with them.

Is it possible for you to recreate these missing roles on the destination site ?

Please let me know.
Thanks,
Shane

#2444011

Ok Shane I will add them manually. My issue is resolved now. Thank you!