[Resolved] Images on my cards are not showing up

[Author]

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[wilsonC-2]

Thanks for letting me know, Shane. I just fixed the speed issue. You find the CSS in this path:

Dashboard=> Appearance=> Customize=> Additional CSS

One more thing. When trying to edit Toolset content templates, it gives me a timeout error 504. It basically damages the whole website. Today I had to recover a backup to make the website work again.

[wilsonC-2]

Hi Shane, just FYI, I opened another ticket for the Toolset content template that gives the timeout error 504.

[Shane]

Hi Wilson,

This staging server is loading extremely slowly which can be a contributing factor to the page not reflowing correctly.

Would it be ok if I took a copy of the site so that I can have a look locally?

As mentioned as soon as I bring up the developer tools on your page then it reflows correctly as intended.

Please let me know.

Thanks,
Shane

[wilsonC-2]

Yes, Shane, I'm fine with copying locally as soon as you delete it when the work is done.

Remember, if you try to edit a template, your server will break and show a time-out error. Something serious is happening with Toolset templates, so do not edit templates unless you know what you will be dealing with.

[Shane]

Hi Wilson,

After copying the site and doing some extensive testing, i've concluded that the issue is being caused by your currently selected theme.

I've cycled through a few of the other themes that you have on the site and none of them I was able to observe the issue on.

I do notice that if I scroll to the navigation and then back up then the issue would fix itself. However giving the issue is related to the theme then there isn't much else that I can do at this point.

Thanks,
Shane

[wilsonC-2]

Unfortunately, I respectfully disagree with you. The theme works well with the other Toolset page with the same design.

I want to request another technical analysis from another Toolset supporter. Is there any way you can point someone else to take over this thread?

I appreciate your help handing over this issue to someone else.

Thanks.

New threads created by Shane and linked to this one are listed below:

https://toolset.com/forums/topic/split-images-on-my-cards-are-not-showing-up/

[Shane]

Hi Wilson,

What I can do is to split this ticket and escalate it to our 2nd tier team.

Given that the original issue of the thread has been resolved I deem this action as appropriate so that it can be handled as a separate issue.

So you can go ahead and mark this one as resolved and we can continue in the thread below.
https://toolset.com/forums/topic/split-images-on-my-cards-are-not-showing-up/
Thanks,
Shane

[wilsonC-2]

My issue is resolved now. Thank you!