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[Resolved] Images on my cards are not showing up

This support ticket is created 2 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 22 replies, has 3 voices.

Last updated by wilsonC-2 2 years, 9 months ago.

Assisted by: Shane.

Author
Posts
#2305005
job-description-images.jpg

I am trying to: change to a new WordPress theme

Link to a page where the issue can be seen: hidden link

I expected to see: All the job description cards with images

Instead, I got: sOme of the image cards with images and some without images

#2305165

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Wilson,

Thank you for getting in touch.

Would you mind allowing me to have admin access to the site so that I can have a look at these posts that aren't showing up the images?

I've enabled the private fields for your next response.

Thanks,
Shane

#2305391

Credentials removed

#2305815

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Wilson,

The account that you provided doesn't seem to be an admin account. Unfortunately without this i'm not able to check on the view and posts to see why the images aren't showing up.

Thanks,
Shane

#2305885

Hello Shane, I'm sorry for that.

You can access the account now. I just changed to administrator.

Thanks,

Wilson

#2305981

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Wilson,

Thank you for updating the login details.

I believe here that the issue is server related as i've noticed that sometimes the images show up and other times they dont.

Secondly are you able to migrate this site to a different server so that we can test it there? I did also notice quite a few Javascript errors in your website console in which some are pointing to your ssl certificate.

Please let me know if moving the site to a different server is an option for you.

Thanks,
Shane

#2306017

Shane, the staging website is on the same server as the production website. You can see that the same page is working well on the production (by removing "staging" from the URL), so I don't think it's a server issue. The only difference between the two is the theme. Could you find any problems in the log file I uploaded here?

#2306643

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Shane is on Holiday today he will get back to work tomorrow, He will continue to help you tomorrow as it seems he has access details you shared which is not available with the ticket.

#2307589

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Wilson,

I'm back in office now and checking on this ticket and noticed that the images were showing up. See Screenshot in link below.
hidden link

This is ofcourse the staging site. Were you able to resolve the issue ?

Please let me know.

Thanks,
Shane

#2308199
mkt-agency- summary.jpg

It looks like the last update solved the issue.

There is another issue, On the marketing agency cards. They are one over the other. Do you know why does this issue happen?

#2308521

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Screenshot 2022-03-04 at 9.19.09 AM.png

Hi Wilson,

This could quite possibly be a css/caching issue. Have a look at my screenshot.

As you can see the spacing on the marketing agency cards page is showing up fine for me.

Can you try clearing your page cache and let me know if the issue still remains.

Thanks,
Shane

#2308889

Shane, please browse to page 2, and you will see the problem. If not, test a few other scenarios, such as going to a different page and returning to it.

#2310257

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Wilson,

Did you add any custom css to the view or to the website ?

Usually issues like this are caused by custom css that is affecting how the masonry grid reflows. The problem is that I'm not able to specifically identify the issue given that whenever i open the developer tools on the browser the issue is fixed.

Please let me know if there are any custom css and if so can you remove it and check the site again.

Thanks,
Shane

#2310419

Hey Shane,

You have to do it in incognito and browse for 1 minute or so, going to the second and third pages. You will find the same error. And yes, we have custom codes there, but classes and Ids are not conflicting.

Please take some time to browse in incognito and investigate. You will find the error. If you really can't help me, I would appreciate it if you could send this task to another person. I have been very successful with Toolset support, having fixed 100% of my previous issues.

Thanks.

#2310649

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Wilson,

I am able to see the issue without using incognito. The problem i'm having is whenever i open the developer tools to inspect the page element, the grid reflows correctly thus rendering my search for the issue ineffective.

Can you let me know the location of your css ? This way when I log into the site I can go directly to your custom css to see what is there.

Also the site does takes quite some time to load up which is slowing down my debug process of this issue.
Thanks,
Shane