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[Resolved] Images in view not cropping

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 9 replies, has 4 voices.

Last updated by wimD-2 2 years, 11 months ago.

Assisted by: Shane.

Author
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#2269557
Screenshot 2022-01-18 145025.jpg

Tell us what you are trying to do?
I'm using the shortcode [types field="main-image" title="[wpv-post-title]" alt="[wpv-post-title]" size="custom" width="600" height="600" resize="crop"][/types] to crop images into squares of 600x600 pixels in my view. However, the image is not cropped in the front end.

I've enclosed a screen shot, showing the view output and the size of the original. As you can see, the original is lager than the requested crop size, so that cannot be the cause. The other images that show as a square in the print screen are originally squares.

What is the link to your site? It is still under delevelopment, so not public yet: hidden link

Any ideas?

Thank you for your help,
best regards,
Wim

#2270201

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Screenshot 2022-01-19 at 08.25.45.png

When I test this on my own site the img src itself is th cropped version (screenshot), but from your screenshot it appears that the original image rather than the cropped image is used.

This is with a View created with the legacy editor (you are using shortcodes).

I think we'd need to see your site to be able to try and understand why, if that's okay.

Let me mark your next reply as private so that we can get log-in credentials from you—you may want to create a temporary admin user for us to use that you can later delete. And be sure to have a current backup of your site.

Can you also confirm the url of where we can see the problem.

#2270299

Hi Nigel

I have recently moved content types and views from the original site to this new one, using the export/import tool of Toolset. I suspect the problem may have something to do with that. However, making a new view does not solve the issue.

Best regards,
Wim

#2270365

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

When I checked the problem page: hidden link

I see on the page source that images are coming from the following URL, having said that your current host is "hidden link" and the images are coming from the host "hidden link":

<em><u>hidden link</u></em>

I'm not sure how you migrated the site if yes, can you please make sure you also replace the image path as well or do a migration that offers domain replacement within the database like duplicator plugin.

Here is the tutorial: https://toolset.com/faq/how-do-i-migrate-a-wordpress-site-from-one-domain-to-the-other/

With other sites where you claim that its working and you do not see issue, can you please check that the images are coming from the same domain where site is hosted? If yes, that that will be the issue and once you make sure that images are loaded from the same domain I hope issue will be resolved.

Before doing any step I suggest you take full backup of your database so you can restore it in any case if something goes wrong.

#2270463

Hi Minesh

Thank you for pointing that out!

I did not 'migrate' the site as such. I have created a blank install, exported the custom posts and views and I exported some of the content via the WordPress Exporter (standard in Tools). I presume the problem has been caused by the latter. Since hidden link will later on be changed into greencommunity.be, am I right to presume that the issue will fix itself once I do?

Thank you!
Wim

#2270741

Hi Minesh

The URL is corrected, but still no cropping. Any idea why?
I've added a new custom content type, added a new image field, just to test if that would make a difference, but the result is still the same. I've also re-uploaded all of the media files.

Best regards,
Wim

#2271085

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I've activated the options "Add resized images to the media library" and "Allow resizing of remote images"" at "Images" section at:
=> Toolset => Settings => Custom Content
- hidden link

Then, I've added 2-3 projects to your projects post type and created the following view:
- hidden link

I'm displaying that view with the following page:
- hidden link

Can you please confirm it works as expected.

#2272279
Screenshot 2022-01-21 143641.jpg

Hi Minesh

It does not, I'm afraid. The view is set for the images to crop into a square and they appear as a rectangle as you can see in the screen shot. Do you see it correctly at your end?

Best regards,
Wim

#2274363

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Wim,

As Minesh is currently on vacation I will be handling this thread for him.

I suspect this issue may be caused by a missing php module. Can you check to ensure that the PHP GD module is installed and active ?

Thanks,
Shane

#2274481

Hi Shane,

Thank you for your message. I got in touch with the helpdesk of my hosting company and the php module is installed and working. You were looking in the right direction though: the problem appears to have been caused by the wrong php version. It was set to 8.0 instead of 7.4. Changing it resolved the issue. Thank you!