Image Header is being duplicated

This support ticket is created 5 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Assisted by: Shane.

Author

Posts

July 16, 2019 at 3:32 pm #1292965

weatherlyB

The Image Header was behaving normally until we just updated the Toolset plugins. It's doing it on nearly every page.

Link to a page where the issue can be seen: hidden link

July 16, 2019 at 3:42 pm #1292973

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for getting in touch.

Would you mind allowing me to have admin access to the site to check why this is happening for you ?

Thanks,
Shane

July 16, 2019 at 7:04 pm #1293063

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Not sure why the duplicates are happening but I was able to hide it by using some css to remove the first instance of it appearing.

Please let me know if this helps.
Thanks,
Shane

July 17, 2019 at 1:51 pm #1293825

weatherlyB

Thank you for doing that. It does look better. But its really just a band aid. Can you think of anything else that we can look at? I

July 17, 2019 at 6:42 pm #1294099

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Weatherly,

Not actually sure why the duplicate is showing up as the theme settings in our Layouts plugin can disable this section, but it will remove both.

Perhaps you can allow your theme author to have a look a it to see whats wrong.

Thanks,
Shane