[Closed] I'm getting framework installer errors. The admin part of the site is unusable

[Author]

Posts

[victorD-4]

I am trying to: use the backend

Link to a page where the issue can be seen: hidden link

I expected to see: admin area of the site

Instead, I got: multiple errors

[Nigel]

Hi there

If the errors are coming from Framework Installer could you please disable that plugin and then share your Toolset debug info with us?

https://toolset.com/faq/provide-debug-information-faster-support/

[victorD-4]

With the framework installer plugin disabled there are no errors. I don't think i need it at the moment.

[Mateus Getulio]

Hello Victor,

Thank you for following up on this.

I tested the framework installer in a sandbox with a fresh install of Toolset + WordPress and I wasn't able to reproduce those errors.

It is possible that it is happening due to specific variables available in your environment.

We'd have to take a look at the site and debug it in there in order for us to try to identify what's causing that error.

You mentioned you're not using the framework installer, but I went ahead and enabled the private fields for you to share the access to the site with us in case you'd like us to investigate it further.The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://toolset.com/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

[Mateus Getulio]

Hello there,

Thank you for sharing that information.

I'd like to ask permission to make a copy/staging version of your site where I can debug this closely without affecting the live site.

I'll make sure to delete this copy as soon as we get this issue fixed.

I'm afraid of debugging directly on the live site and cause issues to your visitors. Also, it is important to test a different setup as part of the troubleshooting.

Thank you, please let us know.
Mateus

[victorD-4]

Hi Mateus,
You can make a copy of the website. I have installed updraftplus for backups, which you could use or if needed you can install some other backup plugin.

[Mateus Getulio]

Hello Victor.

I created a staging version of your site in a different server using the same PHP version but I'm unable to reproduce the fatal error in there:

hidden link

The access credentials are the same as the live site.

I believe this could be something specific to your environment or server configuration.

Are you able to reach out to the server administrator or hosting support and ask for the June 18th HTTP error logs to see if there's information in there that help us identifying the culprit of the error?

[victorD-4]

Yes it looks ok on the cloned site. Though I'm not sure how to install it again on the original site as it could be some temporary problem with the server.