This thread is resolved. Here is a description of the problem and solution.
Problem:
The customer wanted to update their website locally using Toolset and then migrate it to the live environment. They encountered issues with Toolset recognizing the site due to the different URL during the migration, and later faced a problem where the site key did not match, blocking communication with Toolset servers.
Solution:
We advised the customer to mark the local site as a copy of the live site when prompted by Toolset. When the issue with the site key mismatch occurred, we recommended removing the old site key from the Toolset account, creating a new one, and registering Toolset again with the new key. This resolved the issue. We also suggested ensuring the correct URL format is used when generating the new key.
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This topic contains 4 replies, has 2 voices.
Last updated by 4 months, 2 weeks ago.
Assisted by: Mateus Getulio.
