I would like a refund for this plugin. I have watched every YouTube video multiple times (and did so before purchase). It does not work like it does in your videos. This is not intuitive and the most difficult WordPress plugin I have every used. Not intuitive at all. Trying to make a template is a nightmare. I have submitted a refund request in the form, but that conveniently doesn't give me a physical copy to prove that I have requested a refund. I have also used your contact form to request a refund...also doesn't give me a copy of the request. So I am posting here. I would like to request a refund for this app. I have uninstalled the plugins from my site. Please, issue a cash refund back to my original payment method immediately. Thank you.
Hi there,
I'm sorry that you find our plugin hard to use. I understand and it seems that you already submitted the form here:
https://toolset.com/buy/refund/
It usually takes 48 working hours for the account team to process the refund.
They will be available tomorrow, and I will ask from them.
You are welcome to reply to this ticket at any time.
Thanks.
