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[Resolved] I purchased the plugin and can not download the manual or auto – ACCESS DENINED

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Europe/London (GMT+00:00)

This topic contains 2 replies, has 2 voices.

Last updated by toddR-2 2 years, 11 months ago.

Assisted by: Nigel.

Author
Posts
#2583901

Tell us what you are trying to do? I bought an SEO Theme from Theme Forest that had your free plugin as part of the package.

It was old and it kept breaking the site. I found a way to keep it going and get to use the post types for my services pages and remembered that you were selling the new plugins that I need badly to finish my site and be able to keep the theme.

Just paid for the plugin, and logged in.... Got to the download page and instantly had access denied.

Is there any documentation that you are following? I have only had the chance to use the free plugin version. Now for a few weeks. It crashes when it loads, but it installs everything and the site works. Its just not running right.

So, I bought the license today and wanted to launch some of the pages tomorrow.

Is there a similar example that we can see? I think after I install the new plugins the problems will go away.

What is the link to your site? .... omegacubeagency.com. I have not officially launched it yet.

------------------------------- Here is what happened tonight.

AccessDeniedAccess denied

#2583923

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Sorry about this, a problem with the CloudFront configuration happened overnight, which also affected WPML.

I've raised this with the Systems team and we should be able to fix soon, please try again in an hour or so.

Sorry for the inconvenience with your first interaction with Toolset.

Could I ask, which theme from Themeforest you are using? Do you have a link to it?

#2584333

I received two responses. Had to stop working last night and found out it was a cloud fare issue. Just logged in and downloaded the plugins. Need to work on my server. The plugin that came with THE SEO Theme, from Secret Labs - Themeforest is built with it. It runs without it, but it loses all of the services and other functions. The plugin crashes on loading but you can get all of the site theme installed. You have to keep it running or it loses all of the services and other special post types.

Thanks for your help. When I left it running, it would crash my PHP, or do something to my server, to the files.... I had to do a lot, learned a lot and remembered that I could just buy the the upgrades. Wish me luck.

omegacubeagency.com
My issue is resolved now. Thank you!