Whilst I appreciate the queue of tickets, I cannot accept the sheer lack of replies from Jamal and the opposite from me. Simply put it seems like he's not bothered about the issues being resolved whatsoever, coupled with the knowledge that he was going to be off for 2 days it has given the impression of 'Oh well someone else can sort it!'. I literally cannot believe it. I even second-guessed that would happen hence my message to him prior to today to say 'hey I notice that you're going to be off, can you get back to me or fix the issues beforehand please?' but any response from him? No!. I should not have to be doing that.
I had thought about deploying Toolset across other sites too, but if this is how hard it is to get a bloody form to reply to the consumer that filled it out, I might as get a refund from you guys and go with the many other form providers out there, including for these sites in question. I am paying for a product and service that is not fit for purpose. In any case I expect compensation for the trouble and frustration your form setup and your lack of customer service (not you personally but your company as a whole via Jamal). So yes, please do mention it to your team leader. And not 24 hours, try over 2 days instead. Not to mention that I have been trying to get this sorted since Saturday! Instead, I get links to forum posts which themselves didn't even have a conclusion to the fault being fixed. This has literally wasted 5 days of my time.
Ok, please do take ownership of this so I am not left aimlessly waiting and having to explain the same issues countless amounts of times. I'll summarise the remaining issues below to help you to help me. Given that I've been waiting for a fix since Saturday and I am paying for support, I'd like them fixed within the day please.
Issues Remaining:
Site Name: iAutoUK.com
Issue 1: The to, from and reply-to all still say croydon@iautouk.com instead of the customer's email. and thus (see previously sent screenshot). This means when we get an enquiry and click reply it doesn't reply to the customer.
Site Name: iAutoUK.com
Issue 2: Despite selecting the 'Request a Booking form' service required options on the homepage - when it comes through to the hidden link page, it doen't show the drop down of services it should, such as mot, wheel alignment etc... instead it shows Car Servicing, then BMW Servicing, Audi Servicing, Skoda Servicing and so .... which is incorrect.
Site Name: iAutoUK.com
Issue 3: To Jamal I wrote: I tried to capitalize on the placeholders you entered into the subject field by attempting to add the 'marque' (make of the car selected) and the @service.enquiry - but it didn't come through. Perhaps I did it wrong?
Site Name: iAutoUK.com
Issue 4: I wrote to Jamal: 'Also not sure if you're working on the issues, but all the pages within the About Us Nav Menu drop down including the 'Get A Quote' page (when you click go from the homepage) now have a different font from what it should be. if you check any of the servicing pages, you will see the difference. Please can you ensure this is changed back to be uniform text throughout the site' from before you started working on the site?
Site Name: Fogizar.co.uk - (the fix to issue 1 from iAutoUK could quite possibly fix this issue too)
Issue 5: The to, from and reply-to all still say contact@fogizar.co.uk instead of the customer's email. and thus (see previously sent screenshot). This means when we get an enquiry and click reply it doesn't reply to the customer.
Feel free to look through the history on both tickets at all the screenshots to assist you in fixing the issues. Should you require anything else from me, please let me know. Logins for both sites have already been provided to Jamal.
Regards,
Talveer
