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[Resolved] I moved a site to staging for troubleshooting and cannot un-register

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by boelS 3 years, 10 months ago.

Assisted by: Jamal.

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#2111273
Screen Shot 2021-07-10 at 10.36.33 PM.png

I am trying to:
Unregister my staging site at hidden link
Link to a page where the issue can be seen:
see screenshot, there is no option to un-register that I can see
I expected to see:
an option to un-register and get a staging key
Instead, I got:
broken site, and unable to make updates to my production site

I tried manually deleting the plugins via FTP but that broke the site completely

The settings page does not show a debug link

#2111379

Hello and thank you for contacting Toolset support.

You can unregister the current key from the Toolset Installer page at Plugins->Add New->Commercial(tab) /wp-admin/plugin-install.php?tab=commercial
Check this screenshot hidden link

Keep in mind that a key is bound to a valid URL, for example, hidden link and hidden link will have two different keys(notice the s in https).

Then, you can create a new key in your Toolset dashboard https://toolset.com/account/sites/
And register it again on the Toolset Installer page on your website.

Check this article https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

#2111627

My issue is resolved now. Thank you!