[Closed] I have an error message in my plugins section about Toolset

[Author]

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[paulaS-2]

I have an error message everytime I log into our wordpress site, as below:

Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

Need help?

See the communication error details and let us know in Toolset technical support.

How do I fix this?

[Ilyes]

Hello,

Usually connection to Toolset server issues can be one of 2 things.

Either the URL being used is incorrect and when I mean incorrect it can be a difference like this "hidden link" and "hidden link" even though both URL's are the same the formatting is different.

Secondly to see if it is a connection being blocked. From experience a user will say they have entered the correct URL in the site key box when in fact they didn't enter it correctly.

The best way to get the correct URL is by using the automatic tool. When you go to Register the site at Plugins -> Add New -> Commercial then when you click on the register site button ensure that you register it by clicking "Get a key for this site" this will automatically pass the correct URL to our site key API.

If this is what you did then I can assume that the URL is correct.

Should it be a case where the URL is verified as correct the next thing I would check is the server firewall to see if any of the connections to Toolset.com is being blocked. You could ask your hosting provider to check for you.

The last thing you can do is go to Dashboard -> Updates and click on Check for Updates then try going back to your plugins page to see if the Toolset is still not connecting.

If that didn't help, could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

Thanks,

[paulaS-2]

Hi

We have used Toolset for a number of years now without any issues so it cannot be a URL issue as I'm sure this would have been noticed before.
As far as I know there have been no changes to our firewall either.

[Ilyes]

Hello,

I have contacted our systems team to check if hidden link is indeed blocked or not from our site, I will get back to you once I get a response,

Best,

[Ilyes]

Hello,

Your site doesn't seem to be blocked from our servers side,

I would like to ask for temporary access to your site’s wp-admin .

I will then register your site with a different key and further debug the issue,

It is important to note that you should back up your site and database before proceeding, and you can use a plugin like Duplicator for this purpose. Here’s a link to the plugin: http://wordpress.org/plugins/duplicator/

Best regards,