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[Resolved] I have a problem with my template, the products don’t display

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user's product page isn't displaying.

Solution:

In this user's case they created a custom template for their product page but didn't add any content to the loop editor to display the product.

What I would recommend that you do is to use the loop wizard to start populating your custom archive with product items.

This support ticket is created 6 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 0.06 hours from now. Thank you for your understanding.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 11 replies, has 2 voices.

Last updated by cherifM 6 years, 1 month ago.

Assisted by: Shane.

Author
Posts
#1137423

Hello,

I have a problem with my template, the products don't display if I use this URL

hidden link

But this URL works
hidden link

Can you tell me why and what do I need to change?

Best regards
Mohammed

#1137639

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cherif,

Thank you for contacting our support forum.

Could you provide a little more information here. Also how do you get to the page with the issue.

Is it the general shop page?

Please let me know.

Thanks,
Shane

#1137816
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Hi Shane,

Thank you for your quick response.

It is the default shoppage of the template

if I click on the main menu generate with product categories, nothing is displayed

hidden link

But this URL works (post_type=product)

hidden link

Best regards
Mohammed

#1137847

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cherif,

Would you mind providing me with admin access to the website so that I can have a more detailed look at this for you ?

The private fields will be enabled for your next response.

Thanks,
Shane

#1138375

Hi Shane,
Did you succeed to connect to my site?
Best regards
Mohammed

#1138394

Hi Shane,
when i uninstall the plugin the problem disappeared
Best regards
Mohammed

#1138397

Hello,

Can you tell me why and what do I need to change?

Best regards
Mohammed

#1138398

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Mohammed,

I was able to connect .

Which plugin did you remove ? Also could you let me know if this is the same site for the other issue i'm handling ?

Thanks,
Shane

#1138406

Hi Shane,

I deleted plugin toolset

Best regards
Mohammed

#1138424

Hello,

Do you have a solution

Best regards
Mohammed

#1139030

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Mohammed,

This issue here was that you might've created an empty Layout for the product category.
hidden link

I removed the assignment for this layout from the product category and it should be working now.

Thanks,
Shane

#1139066

My issue is resolved now. Thank you!