I have a problem when a view is added as a block, but not if shortcode

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 3 voices.

Last updated by Minesh 3 years, 5 months ago.

Assisted by: Minesh.

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August 25, 2021 at 11:26 am #2151345

Derek

I am trying to: list show dates with links to purchase tickets

Link to a page where the issue can be seen: hidden link which uses the toolset gutenberg view block

I expected to see: same output listing as hidden link which uses the shortcode [wpv-view name="forthcoming-shows-june-2020"]

Instead, I got: malformed ticket links for the first 2 shows

August 25, 2021 at 1:51 pm #2151471

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Derek

I see the problem on the test page.

Is that View built using blocks, or you simply inserted the existing View (created with the shortcode editor) using a View block?

In any case, would it be possible to get access to the site to compare the set up of the two pages?

(A staging site would be preferable, but if that is not possible it is understood that it is only the test page where any changes can be applied.)

Let me mark your next reply as private so that we can get log-in credentials from you—you may want to create a temporary admin user for us to use that you can later delete. And be sure to have a current backup of your site.

August 26, 2021 at 6:12 am #2152345

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

First of all - After checking to debug the information you shared with us, I found that you are using outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

I recommend first that first of all you should create a staging site and update ALL Toolset plugins and then check if that help you to fix the issue. if so, then you should go ahead and update the Toolset plugins on your production site as well.