[Resolved] I do not see the support tickets that Awesome Support provides me

[Author]

Posts

[IvanC4804]

I am trying to:
Manage support tickets for my clients with the Awesome Support plugin as I have done so far.

Link to a page where the issue can be seen:
hidden link
hidden link

I expected to see:
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Instead, I got:
hidden link

Good Morning,
I have a problem when I activate the Toolset Acces plugin.

If I am not active I can see the support tickets of the Awesome Support plugin.

When I try to access:
hidden link

It tells me "You need a higher level of permission".

As soon as I deactivate the "Toolset Access" plugin, everything goes back to normal.

Do you know what may be happening?

Thank you.

[Shane]

Hi Ivan,

Thank you for contacting our support forum.

Would you mind allowing me to have admin access to the site so that I can check on this for you ?

The private fields have been enabled.

Thanks,
Shane

[Shane]

Private fields

[Shane]

Hi Ivan,

I was able to see the issue.

How long has this issue been occurring ?

Did it happen with the latest update of toolset?

Please let me know.
Thanks,
Shane

[IvanC4804]

Hello,
I do not know exactly, but a month ago, I think.

It was before the last update.
Thank you.

[Shane]

Hi Ivan,

The weekend is coming up and the forum will be closed, so you wont get a response from me before monday but we before the shift ends would you mind setting up the duplicator plugin on the site so that I can take a copy ?

I don't want to debug on a live site.

To install the plugin please follow the instructions in the link below.
https://toolset.com/faq/provide-supporters-copy-site/

THanks,
Shane