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[Resolved] I created lawyers post type. When I click the 'add custom fields' creates folder

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Shane 2 years, 11 months ago.

Assisted by: Shane.

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#2259463

I am trying to: add 'name' as custom field

Link to a page where the issue can be seen:

I expected to see:

Instead, I got: I am trying to describe a problem and I do not see anything but a summary. I will type here .. I guess.

The 2 Problems:
I created lawyers post type.
1. When I click the 'add custom fields' toolset creates a new folder. I had 5 folders (groups) with 1 custom field in each group. I deleted all the groups and clicked on the "GROUP" and "NOT the BUTTON" to add a custom field.
2. Toolset will not let me create the new fields saying the slugs already exist. "name" cannot be created.
Summary: the 2 problems are the button corruption (groups) and the inability to fully delete a custom field (slug)

#2259677

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kevin,

Thank you for getting in touch.

Toolset will not let me create the new fields saying the slugs already exist. "name" cannot be created.
Summary: the 2 problems are the button corruption (groups) and the inability to fully delete a custom field (slug)

This is because the field hasn't been permanently deleted. To do this you will need to go to Toolset -> Custom Fields and click on the Post Fields Control button.

From there just search for your custom fields and you should be able to permanently delete it.

1. When I click the 'add custom fields' toolset creates a new folder. I had 5 folders (groups) with 1 custom field in each group. I deleted all the groups and clicked on the "GROUP" and "NOT the BUTTON" to add a custom field.

Can you provide a bit more clarity here i'm not sure I understand the issue at hand fully.

Thanks,
Shane

#2259717

Thanks - I will check that tonight. Good to know that it's normal. I can send a screenshot. I will describe first. In the dashboard the top row - Custom Fields button. It says: Add Custom Field, but it does not add a custom field, but instead creates a new group and adds the field to that group. That is the problem that created the need to delete slugs. I had to delete all those groups with 1 field. Does not seem like it is working properly. Its the button "Add Custom Field".. "how does it work" may be a better question?

#2260149

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kevin,

Perhaps a screenshot will better illustrate the issue as our workflow for creating a custom field is :
1. Go to Toolset -> Custom Fields
2. On this screen there is a button called "Add New " . This creates a new custom field group.
3. On the custom field group there will be an Add New Field button. This button allows you to add your custom field.

Essentially a custom field needs to belong to a Field Group and a Field Group can have multiple custom fields inside. Perhaps this provides a bit more clarity for you.

Thanks,
Shane