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[Resolved] I created a template page, but it's not connected to the post.

This support ticket is created 3 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 6 replies, has 2 voices.

Last updated by chelhwanS 3 years, 2 months ago.

Assisted by: Shane.

Author
Posts
#2196591
1015-2.png
1015-1.png

I created a template page, but it's not connected to the post.
If you look at the items on the dashboard, you can see something wrong. How should I deal with this?

If it's something I can handle, please let me know how.
If it's something I can't handle, I'll prepare for the support.

#2197115

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Chelwan,

Thank you for getting in touch.

Would you mind allowing me to have admin access to the site so that I can check to see what is happening to give a more comprehensive answer?

Thanks,
Shane

#2199815

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Chelwan,

Thank you for the credentials.

I had a look at the content templates and it would appear that they're working fine unless there is a template that is giving issues.

If so can you let me know which content template it is.

Thanks,
Shane

#2200091
1020-2.png
1020-1.png

t's a screen you can see.
The content template appears to be unapplied (1020-1.png)

This is the content template screen that should be shown.(1020-2.png)

There's a different content, too.

It's a video that shows the process.
hidden link

#2200777

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Chelwan,

I'm not sure i'm understanding fully. Based on your explanation you're saying that the content template below is not being applied to your post?
hidden link

When I check the post on your frontend the content template is being applied here
hidden link

Is it a case where you want this content template to be assigned to all your posts ?

Please let me know.
Thanks,
Shane

#2201157

Yes, that's right.

The pos content should be connected to the template, but it doesn't connect.

#2201183

It's been resolved now.I don't know why.
Anyway, it has been resolved, so we will close this issue.

My issue is resolved now. Thank you!