[Resolved] I come across an error when accessing Appearance in my dashboard.

[Author]

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[ryanG-4]

I am trying to: Access Appearance Features in my backend

I get the following error referencing Toolset.

WP Views

Fatal error: Uncaught Error: Call to undefined method Elementor\Utils::is_ajax() in /home/customer/www/ryang64.sg-host.com/public_html/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php:376 Stack trace: #0 /home/customer/www/ryang64.sg-host.com/public_html/wp-includes/class-wp-hook.php(303): OTGS\Toolset\Common\Interop\Handler\Elementor\ViewWidget->maybe_use_view_elementor_widget_instead('') #1 /home/customer/www/ryang64.sg-host.com/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('', Array) #2 /home/customer/www/ryang64.sg-host.com/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #3 /home/customer/www/ryang64.sg-host.com/public_html/wp-content/plugins/toolset-blocks/embedded/inc/wpv-widgets.php(81): do_action('wpv_action_befo...') #4 /home/customer/www/ryang64.sg-host.com/public_html/wp-includes/class-wp-widget.php(534): WPV_Widget->form(Array) #5 /home/customer/www/ryang64.sg-host.com/public_html/wp- in /home/customer/www/ryang64.sg-host.com/public_html/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php on line 376
There has been a critical error on this website. Please check your site admin email inbox for instructions.

[Shane]

Hi Ryan,

Thank you for getting in touch.

This is actually a known issue and further details on the problem can be found at the link below.

https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

Please let me know if this helps.
Thanks,
Shane

[ryanG-4]

Thanks for your quick replay. I believe I followed the instructions correctly but I still get the same error.

[Shane]

Hi Ryan,

Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this for you ?

I've enabled the private fields for your next response.

Please also provide FTP access.

Thanks,
Shane

[Shane]

Hi Ryan,

It would appear that the user login isn't working. However I did replace the file on your site so can you please check again to see if the issue still remains.

Thanks,
Shane

[ryanG-4]

I am still experiencing the same problem. I can resend the login if needed.

[Shane]

Hi Ryan,

Please resend the details.

Thanks,
Shane

[ryanG-4]

Any update on this? I am still having the same problem and can't access my theme's appearance section

[ryanG-4]

I have another account with another site and that is having the same problem.

[Shane]

Hi Ryan,

Thank you for your patience. I've updated the file for you and you should now have access to your customizer.

The patch works fine however you will need to update it on your site based on which plugin is throwing the error.
https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

In your case it was our Toolset Forms plugin as according to this line here public_html/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php

On your other sites it may be the same so you will need to follow this path and replace the view.php file at that path.

Please let me know if this helps.
Thanks,
Shane

[ryanG-4]

It worked on both sites. Thanks!

[ryanG-4]

My issue is resolved now. Thank you!