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[Resolved] I can't upgrade toolset plugin

This support ticket is created 5 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 1 reply, has 2 voices.

Last updated by Shane 5 years, 3 months ago.

Assisted by: Shane.

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#1320413

Tell us what you are trying to do?Hello good afternoon,
I have made a mistake. When renewing my toolset subscription at hidden link I updated with the SuyUEA4YLN keys instead of their sk47Sar6jD keys. The SuyUEA4YLN keys are from the web hidden link, which I cannot update now since I am using their keys on another website.
How can I fix it without leaving both websites active?

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?

#1320511

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Pedro,

Thank you for contacting our support .

I'm assuming both sites are being registered under the same account.

All you have to do is to remove the key from the site that is not being used and regenerate a site key for the correct site.

Thanks,
Shane