I can't update the site even though I have an active license, says expired

This thread is resolved. Here is a description of the problem and solution.

Problem:

I couldn’t update my site even though my Toolset license was active; it showed the error “Unable to register: Site key not matching.”

Solution:

Unregistered and re-registered Toolset via WordPress Dashboard → Plugins → Add New → Commercial tab → Unregister Toolset → Register Toolset → Get a key for this site → paste the new key and confirm. This resolved the license mismatch error.

Relevant Documentation:

https://toolset.com/faq/how-to-install-and-register-toolset/

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 1 reply, has 1 voice.

Last updated by villeA 6 days, 5 hours ago.

Assisted by: Christopher Amirian.

Author

Posts

October 23, 2025 at 11:04 am #2830428

villeA

I get: Unable to register: Site key not matching

on site catalysti.fi even though the site is listed on my active sites on toolset.com.

October 23, 2025 at 12:35 pm #2830439

Christopher Amirian

Supporter

Languages: English (English )

Hi,

Welcome to Toolset support.

Would you please follow the steps below?

- Make sure that you are logged in toolset.com.
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Unregister Toolset" link. (Your translations will be safe)
- Click the "Register Toolset" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.

If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

Thanks.

October 23, 2025 at 12:55 pm #2830442

villeA

Ok thanks that did help. Thank you for quick response on this