[Resolved] I can't update my Toolset Types from 2.2.23. I have I license

[Author]

Posts

[gabrieleG-2]

I am trying to: update my Toolset Types from 2.2.23

Link to a page where the issue can be seen: You can't see it

I expected to see: Your update is ok!

Instead, I got: look at the image

[Christian Cox]

Hi, there could be a temporary problem with the installer. If you are unable to update automatically, please go to https://toolset.com/account/downloads and download a fresh copy of Types 3.3. Deactivate and delete Types from your site, then install the new version you downloaded. Your custom post types and fields will remain in the database, so you won't lose data.

[gabrieleG-2]

Hi, the download isn't a zip file. I can upload only zip file into plug in area.
Which file should I upload? Why don't you provide an easier way to manage your product?

[gabrieleG-2]

Please, I need help.

[Shane]

Hi Gabriele,

As christian is currently on vacation, I will be handling his queue for him.

When you go here you say you dont get a zip file ?
https://toolset.com/download/toolset-types/

Clicking on the download link should provide a zip file. Could you let me know what kind of file is being downloaded? From this we can see how best I can provide you with the zip file.

Thanks,
Shane

[gabrieleG-2]

I get a common folder.
I don't know if I can just create a zip file from it and upload the folder without problems

[Shane]

Hi Gabriele,

It seems what is happening is that you are extracting the files from the zip. Try checking your downloads folder to see if you see a file called types.3.3.zip

It should be there as i see you are using Mac OS.

Thanks,
Shane

[gabrieleG-2]

No, when I download the file it arrives in that way. I didn't extract anything and I don't have a types.3.3.zip file.
I Tried several times

[Shane]

Hi Gabriele,

Try downloading the zip file from here.
hidden link

Let me know if this one works.
Thanks,
Shane