I can't reply to or update opened tickets

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 1 voice.

Last updated by justinl-5 3 years, 4 months ago.

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July 27, 2022 at 8:11 am #2426115

justinl-5

Hello, I still can't reply to or update any opened a tickets. This is ridiculous. I have to open a new a ticket and it's not even about the actual issue. Please take a look at this video to see what I meant:
hidden link

I clicked Reply and nothing happened. I also tried it on 2 browsers, Chrome and Edge. Both are showing the same behavior.

July 27, 2022 at 8:22 am #2426123

justinl-5

Please change how the ticket reply mechanism works. Requiring to click "I still need assistance" in order to reply is so ridiculous. I never see it anywhere else. You should just put the reply form there.