[Resolved] I cant delete a custom field group.

[Author]

Posts

[rezas-2]

Hi Toolset,
Hope all your team are great and safe from the current situation.

I need your help regarding custom field group.

So I export-import the toolset from my other site.
But I found out 2 custom field group not showing in the toolset dashboard but exist in the page editor.
I want to delete this but not possible because I cant find it in the custom field dashboard.

Thanks, Ody

Note: sorry I copied wrong debug info. It from my other site

[Shane]

Hi Rezas,

Thank you for getting in touch.

"Hope all your team are great and safe from the current situation." We are trying to keep safe as best as possible 🙂 Thank you for your concern.

If you go to Toolset->Custom Fields and disable the Page FAQ field group then you should see the delete button appear.

Please try this and let me know.
Thanks,
Shane

[rezas-2]

The issue is I cant find this "Page FAQ" from Toolset->Custom Fields -> Page FAQ anymore.
This custom field contain Repeatable Group. But since I import it from my other site, I cant find this field. But it still exist in the page editor.

[Shane]

Hello,

Would you mind providing me with admin access to the site so that I can see what is happening here?

The private fields have been enabled for your next response.

Thanks,
Shane

[Shane]

Hi Rezas,

It seems that this field group was deleted but the reference to it on the posts wasn't.

This could be caused by a timeout on the db when it was being deleted. Given that this is a fresh site you can just reset the site using the WP Reset plugin.
https://wordpress.org/plugins/wp-reset/

I've also tried creating a new field group and was able to delete it successfully.

Thanks,
Shane

[rezas-2]

If I reset the site, is it mean I will lost all my content?

[Shane]

Hi Rezas,

Essentially but what you can do is to use the wordpress exporter to export your content.

To do this go to Tools->Export.

However before you do this I tried to access the site again to see how muchb data was on the site but I wasn't able to access it by the link you've previously provided.

When I initially had a look it seemed like a brand new fresh install. Could you confirm this ?

IF this is not a brand new site with little content please DO NOT RESET the site, please allow me to check it once more.

Thanks,
Shane

[rezas-2]

yes, this site brand new but already have a ton content. That I gave you access is the staging for testing. I remove the all datas from staging site because it little important for my client 🙂

For now I hide the custom field using css. I think it better than reset the site then take more time for export - import it.

Thanks for your help 🙂

[Shane]

Hi Rezas,

Great, however I would still need to do a further investigation on this by creating a copy of the staging site.

If you can set it up once again for me to grab a copy, this way I can provide it to our 2nd tier supporters for further checks. If this is an inconsistency in our plugin then it would need to be fixed to prevent it from happening to other customers.

Thanks,
Shane

[rezas-2]

Aha thats great. But please give me time for fix the new staging.
Here almost mid night and Nyepi day. Its mean I wont have internet access for 24 hours.
I will back to you in 26 March. Hope its ok 🙂

Thanks again

[Shane]

Hi Rezas,

No problem, please update the previous private field with the update information once you're able to.

Thanks,
Shane

[rezas-2]

Hi toolset,

This issue happen in my other site also. I export-import the repeatable group. And now it stuck even I delete it.

Thanks