I cannot register my plugins.

This thread is resolved. Here is a description of the problem and solution.

Problem: I am having trouble registering my Toolset plugins on a multisite instance.

Solution: There is currently a known issue with multisite registrations. Our developers are working on the permanent fix and have published an erratum with two workarounds.

Relevant Documentation:
https://toolset.com/errata/installer-screen-is-broken-layout-messed-up-in-network-subsites-wrongly-suggests-registration-is-not-working-and-impedes-updates/

This support ticket is created 5 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	-	-
13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	-	-

Supporter timezone: America/New_York (GMT-04:00)

Tagged: Types plugin, Views plugin

This topic contains 6 replies, has 2 voices.

Last updated by Oliver 5 years, 7 months ago.

Assisted by: Christian Cox.

Author

Posts

April 27, 2019 at 12:21 pm #1236545

Oliver

When I try to register my toolset plugins the installer page refreshes and nothing is stored.

I don't know if it's a related issue, but if I click on the button "register toolset" nothing happens either.

I've deactivated all my plugins and changed themes and nothing works.

The only thing I can think of is that it's a multisite installation. Is that a problem?

April 28, 2019 at 2:07 pm #1236663

Christian Cox

Hi, can you open the browser console and tell me if any JavaScript errors appear before or after you submit the registration form? Registering a subsite in a multisite instance shouldn't be a problem from within one of the subsites.

April 29, 2019 at 3:48 am #1236772

Oliver

Thank you. I don't get any errors in chrome.

In Microsoft Edge, I get this error:

SCRIPT16389: Unspecified error.
polyfill (1,10884)

April 29, 2019 at 2:48 pm #1237168

Christian Cox

May I log in to the wp-admin area for this subsite to take a closer look? If the "Register Toolset" button isn't working, there may be some other issue I'm not understanding.

April 29, 2019 at 6:29 pm #1237318

Oliver

This is not a live site, so if you need to enable debugging or disable plugins, that's ok

April 29, 2019 at 6:59 pm #1237326

Christian Cox

Okay it looks like you're running into an issue identified earlier: https://toolset.com/errata/installer-screen-is-broken-layout-messed-up-in-network-subsites-wrongly-suggests-registration-is-not-working-and-impedes-updates/

There are two known workarounds described in the erratum post. Will one of these work for you?

April 30, 2019 at 4:09 am #1237478

Oliver

Thank you Christian!