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[Resolved] I cannot connect this website to toolset

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 2 replies, has 2 voices.

Last updated by pierreN 1 year, 12 months ago.

Assisted by: Mateus Getulio.

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#2546301
00000001.png

It's exactly the same problem as the previous ticket.
Please see this video with explanation:
screencast-o-matic.com/watch/c0nnQ6VxUpn
Thanks
Pierre

#2546693

Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Welcome to the Toolset support forum!

Let's try a possible solution for this issue. Just follow these steps:

- Please go to https://toolset.com/account/sites/
- Find the key of your affected site and erase it
- Create a new key and copy it
- From the WordPress dashboard navigate to Plugins -> Add New -> Commercial, Click on "unregister the site" on the right top next to Check for updates
- In this same plugins panel, click under the “Register” button below Toolset plugin
- Add your new Site Key copied above

It should be solved after this. Please make sure to clear all existing caches on the website and check again.

Looking forward to your reply. Thanks!

Best regards,
Mateus.

#2547165

Thanks Mateus,
It's now solved