I can not activate "Toolset Access" plugin?

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Shane 4 years ago.

Assisted by: Shane.

Author

Posts

August 11, 2021 at 4:06 pm #2140361

matthewS-5

Hi,
After updating Toolset Access I can not seem to be able to activate the plugin anymore.
I am getting the following error:
502 - The page request was canceled because it took too long to complete

Can you please help me to find the issue?

Thanks

August 11, 2021 at 6:08 pm #2140431

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Matthew,

Thank you for getting in touch.

In order to get a better understanding of what is happening here, would you mind providing the debugging information for your site so that I can have a look at the server environment setup.

To provide the debug information please follow the instructions in the link below.
https://toolset.com/faq/provide-debug-information-faster-support/

Thanks,
Shane

August 11, 2021 at 6:51 pm #2140485

matthewS-5

Here is the information

August 11, 2021 at 7:09 pm #2140493

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Matthew,

Thank you for the information.

I'm not seeing anything in the debug data that would hint as to why this is occurring.

I do see that you have quite a number of plugins installed and i would recommend temporarily deactivating them all then try to activate the access plugin again.

Thanks,
Shane