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[Closed] i am getting an error with wp views

This support ticket is created 3 years ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by Shane 3 years ago.

Assisted by: Shane.

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#2247111
Screen Shot 2021-12-17 at 10.51.16 AM.png
Screen Shot 2021-12-17 at 10.50.24 AM.png

so i am trying to edit my widgets under the appearance tab. and all of the sudden they are gone .... the only option i have is "manage with live preview" ... which i click .. then i get an error .. and i think its pointing to wp views ... see the images below ..

#2247165

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jen,

Thank you for getting in touch.

I suspect that you're currently experiencing the issue in our erratas page below.
https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

The issue is being caused by the latest version of Elementor, however the workaround in the erratas page above should be able to get this working for you again.

Thanks,
Shane

#2247223

I have no clue what the error is ... I do know that its eliminator 3.5 .. because when I revert back to there version 3.4.x it works fine.

but its on the widgets page .. idk what the errata error means

#2247231

that did nothing.. i replaced the file.

i will contact elementor

#2247265

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jen,

Are you able to provide me with a copy of the site so that I can see exactly what is happening here? As we have customers with the same issue reporting that the patch resolves their issue.

To provide the copy please follow the instructions in the link below.
https://toolset.com/faq/provide-supporters-copy-site/

Thanks,
Shane

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