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[Resolved] How to stop fields from retaining old value

This support ticket is created 4 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 2 voices.

Last updated by Marina Joseph 4 years, 2 months ago.

Assisted by: Minesh.

Author
Posts
#2203203

Tell us what you are trying to do?
When I am editing a post and delete the value from a field, the value is reloaded after saving the post. I want the field to remain blank and for the post to reflect this.

What is the link to your site?
hidden link

#2204417

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please share bit more information are you editing the post on backend or on frontend?

Can you please share problem URL and what field you are editing?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2205655

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I just reviewed the settings and all but what I found is when I checked the plugins page I see you are using really outdated plugins for both WPML and Toolset.

We always recommend running your site with the latest stable release plugin version. Could you please update ALL Toolset plugins to it's latest officially released version.

*** Please make a FULL BACKUP of your database and website.***
You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

*** Please make a FULL BACKUP of your database and website.***
Do you see the same issue after you update both WPML and Toolset plugins to latest version?

#2206369

Updating the plugin resolved my issue. Thank you!