[Resolved] How do I remove this distracting “Toolset plugin cannot connect” message?

[Author]

Posts

[Price]

I am trying to get rid of this message - not sure what to do. My site is registered.

Thanks!

[Mateus Getulio]

Hey there,

Thanks for your contact!

I can see you have a valid license and your site URL matches the URL in our backend. I'm unsure why the key started giving this error.

Let's try a possible solution for this issue. Please follow these steps:

- Go to https://toolset.com/account/sites/
- Find the key of your affected site and erase it
- Create a new key and copy it (please make sure to enter the exact URL that appears in the url fields in the WP dashboard -> Settings -> General page)
- From the WordPress dashboard navigate to Plugins -> Add New -> Commercial, Click on "unregister the site" on the right top next to Check for updates
- In this same plugins panel, click under the “Register” button below the Toolset plugin
- Add your new Site Key copied above

It should be solved after this. Please give it a try and let us know how it goes. Thank you.

Regards,
Mateus.

[Price]

Hi thank you Mateus! I had tried your Workflow a couple of times but I think this was what I was missing:

>(please make sure to enter the exact URL that appears in the url fields in the WP dashboard -> Settings -> General page)

Also for future readers - I suspect the problem was caused by "renaming" the site (assigning new domain/SSL/etc) while using the same database and db configurations as the old site.