Homepage Grid is not displaying after updating to the latest version
I tried using one of the default templates and still no content on the homepage, so I changed it back.
Any help would be appreciated.
Darcy
Hello Darcy and thank you for contacting Toolset support.
Could you please elaborate a little more on your question so I can better understand it?
Are you building using Blocks? Is it about the Toolset Grid block?
Can you reproduce the issue on a page and let me check it further? I am setting your next reply to be private so I can log in to your website and see the issue. ** Make a database backup before sharing credentials. **
It was developed with an earlier version, I don't know if Grid Blocks was a thing then.
It works with the following versions
Toolset View: Version 1.12 (legacy Plugin)
Toolset Types: Version 2.2.16
But Now with the latest it doesn't
HindiStarTalk
Toolset Views: Version 3.6.1 (legacy Plugin)
Toolset Types: Version 2.2.21
hidden link
Issue is on the homepage:
There was a grid of thumbnails pointing to a Unit
I.E. hidden link
and each unit contains lessons
Each lesson has a page
Is there something we need to enable with the latest version.
The interface is different in
Toolset Views: Version 3.6.1
Toolset Types: Version 2.2.21
--------------------------
Our other sites that uses these same two plugins but still have the older version seem to work.
URDU - this works
Toolset View: Version 1.12 (legacy Plugin)
Toolset Types: Version 2.2.16
Something that is different that one of the fields is missing in the lates version "Featured Image"
Jamal - If you could give me and email address, I can create a login for you. Darcy
I haven't heard anything. Is this case still open. The client needs the homepage fixed for Tomorrow.
Any help today would be appreciated.
Darcy
Any update on this?
We had to revert back to an old version of the site, for the site work. So now I am working on another server to fix this issue.
If you go to the site now you will see the grid of images on the homepage. With the latest version of Toolset, this grid disappears.
Please help.
Darcy
Hello Darcy, and my apologies for the late reply, but I do not work on Wednesdays and Thursdays as you may check on my profile page https://toolset.com/forums/users/jamal-b/
Would it be possible to allow me temporary access to this other server, where the issue appears, to check it further? Now, that the live server does not present the issue(using the old versions), we'll have it to compare things. And, hopefully, we'll figure things out and we'll fix them.
Your next reply will be private to let you share credentials safely. Please include FTP access, in case we need to activate PHP debugging and consult logs. ** Make a database backup before sharing credentials. **
Please give me an email address so I can give you a login,
My apologies for the late reply, but the ticket did not appear on my list of ongoing tickets. I was checking my emails and I found its notification. Maybe it is a bug on our site or just a glitch.
You can create an account for my address jamal.b+2184877@onthegosystems.com
I am setting your next reply to be private. Please share the credentials there. If the ticket did not change the status and did not appear on my list, then I'll escalate this issue to our systems team.
My apologies for the inconvenience.
Please do not update the plugins, because that will disrupt the current viewers.
Currently
HindiStarTalk -Server 1 - doesn't work
Toolset Types Version 2.2.21 (latest is 3.4.14)
Toolset Views Version 3.6.1 (latest is this)
HindiStarTalk - Server 2 - works - this one is now live using the domain
Toolset Types Version 2.2.21
Toolset Views Version 3.2.2
I logged on to the current live site, which works, but uses the older plugin versions
Toolset Types version 2.2.21, Toolset Views version 3.2.2
The site
- Has no Content Templates
- Post Type - just 1 called Lessons,
- 1 field called lesson,
- 1 taxonomy called Units,
default template called single-lesson.php,
Default Archive called archive.php,
no views and
no forms
Theme used is a child them of Genesis, and it is called Modern Portfolio Pro theme
Hi Jamal;
Your login was created and sent out. Please check your spam folder.
Were you able to login and look around?
Darcy
in the left navigation under LESSONS, there is an item called Units(taxonomy)
When I go to the Units page. The listing of all the units start with NAME.
But on the older site that works, the Listing of all the units start with IMAGE
When I open up any Unit on the older site that works, There is a field called "Featured Image", right after the Description field
When I open up any Unit on the older site that DOES NOT works, There is NO field called "Featured Image", right after the Description field
