Home › Toolset Professional Support › [Escalated to 2nd Tier] Hide filter option that doesn’t produce a result
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Last updated by Christopher Amirian 9 hours, 34 minutes ago.
Assisted by: Christopher Amirian.
On this site: hidden link, we have a filter called "tarief", which is the price. There are 3 options: up to 2000, 2001 - 4000 and over 4000.
The problem is, when there's a post that has the 2001 - 4000 range, the filter option "over 4000" will still show as well, even though that doesn't have results anymore.
Please see this 90s video: hidden link
Hi,
Welcome to Toolset support. I wonder if it is related to the fact that the option is a radio button but you selected the checkbox option in the front end?
What happens if you select radio button as default? Doe sthe same issue happen?
If yes, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
Make sure you set the next reply as private.
Also please give us permission to copy your website if needed to check on our side.
Hi,
Thank you for the video and sorry for the late reply. I asked for help regarding this and will get back to you as soon as I have an answer.
Thanks.
