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[Resolved] Help setting up the forgot password page

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 1 voice.

Last updated by Dee_DeeA2948 5 years, 9 months ago.

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#1197839

Tell us what you are trying to do? Setup the forgot password page.
I referenced in this help article: https://toolset.com/documentation/user-guides/building-the-my-account-page/
It says to create a "Lost Password Page". It says to insert text and the form shortcode. When I test it on the frontend & submit the form (to send an email containing the reset password link) - The process works as expected. I receive the email and I'm able to continue on. The problem is that the Lost Password page displays the following message "please check your email for the reset link" AND it contains the old instruction with the form and instruction: Please enter your email to receive the reset password link via email) . That old instruction should disappear. Do I need to make a separate page or layout so that when someone submits the form, so they only see a confirmation message NOT the confirmation message plus the old instruction? Can you please advise on how to accomplish this? Provide any conditional code if needed?

Thank you for your help. I really appreciate it.

#1197968

My issue is resolved now. Thank you!