Help needed unable to set product category thumbnail

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 1 year, 11 months ago.

Assisted by: Minesh.

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June 29, 2023 at 11:53 pm #2620131

aS-10

I am unable to set product category thumbnail for my Product category pages.

I have spent more than 2 hours on this.

I need a shortcode in which I can resize the category thumbnail on category archive page.

I will place this thumbnail above description.

June 30, 2023 at 3:38 pm #2620299

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please tell me how you are creating the archive? using blocks or you are suing classic view?

Can you please send me screenshot of your block navigator on your archive if you are using archive? or send me problem URL of the archive and access details. Once I will review your setup I will be able to guide you in the right direction.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

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