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[Resolved] Gutenberg editor inserting Toolset shortcode deletes other content

This support ticket is created 6 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 6 replies, has 2 voices.

Last updated by davidM-17 6 years, 4 months ago.

Assisted by: Shane.

Author
Posts
#911128

To recreate, go to a site with Gutenberg installed and activated, as well as Toolset with a CPT. Create a new post and add the Custom HTML block. Type some text and then click the button above the Fields and Views button above the block. Insert a shortcode (post title, author, or a field from your CPT). The text that was already in the block is deleted and the block remains empty. It does work if you insert the shortcode using the steps above into a block with no content.

I have tried it on a couple of sites. I don't think you need site access to recreate, but if you do I can add that.

#911214

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Thank you for contacting our support forum.

I was able to replicate this issue and will be making a report to our 2nd tier supporters .

Thanks,
Shane

#914214

Thanks. Is the best practice to leave the ticket open until it is fixed, or close it not that it has been reported?

Best,

David

#914918

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Since there is nothing else we can do here then I would recommend closing the ticket.

Thanks,
Shane

#914919

Thanks.

#918129

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Just letting you that this issue is fixed and will be made available in a future release.
Thanks,
Shane

#918130

Good to know. Thank you.