[Resolved] Gravity Forms display problem

[Author]

Posts

[Roberto Ciccolella]

Hi,

I am having a very bad time with Toolset/Genesis/Gravity Forms.

I am bulding this page:
hidden link

When I am in front end editing mode the form display correctly in two columns inside the post content cell:
hidden link

The problem is when I click the button "CLOSE" on top right bar I get the form broken:
hidden link

The form fields get stacked in one column and the list item as well.

I have to publish this site tomorrow and the client is keen to see it working properly, please help.

Many Thanks

Best Regards
Roberto

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Roberto,

Thank you for contacting our support forum.

I suspect that this is a css issue that is causing the item to reflow below the next column.

Would you mind providing me with a link to the site that that I can have a look ?

Thanks,
Shane

[Roberto Ciccolella]

Hi Shane,

I have already given you the link in my previous message:
hidden link

Thanks
Regards
Roberto

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Roberto,

Seems I need to be logged in because of the coming soon page.

I'll enable the private fields so that you can provide me with the credentials.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Roberto,

As suspected this is a css issue with the available space.

If you were to remove the right sidebar let me know if the form starts to reflow correctly.

I believe your form is reflowing based on the space available within the container.

Thanks,
Shane

[Roberto Ciccolella]

Shane,

I have to disagree on what you said because in front end editing mode if i click on post cell where the gravity form reside and after that i click to update and also click the update button on top right the form display correctly even with the right boxes in a grid.

See this:
hidden link

Regards
Roberto

[Roberto Ciccolella]

Shane,

Please, can you escalate this as a BUG?

I need to publish this site as soon as possible.

Thanks
Regards
Roberto

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Roberto,

I won't be able to escalate this until the issue can be verified on a clean install or debugged on a duplicator package.

Since the Gravity Forms plugin is a paid plugin I wouldn't be able to gain access to it normally so what I would like for you to do is to provide me with a duplicator package of the website using the Duplicator plugin so that I can debug the issue and then escalate.

Thanks,
Shane

[Roberto Ciccolella]

Hello Shane,

I have installed Duplicator and created a package.
You have access to the back end so feel free to download it and do your testing.

Let me know when you have got the package file so I can remove Duplicator plugin.
I will leave you as an admin until we fix the issue.

Please, try your best to fix the problem since I have promised to make this site live to my client the past Friday so I am delaying.

Many thanks
Best Regards
Roberto

[Roberto Ciccolella]

Sorry Shane,

You will need to re-assign the contact page to the Layouts Template for Pages.
Since I was desperate I tried to create a layout just for the contact page with no luck.

See screenshot:
hidden link

Best Regards
Roberto

[Roberto Ciccolella]

UPDATE

Shane, I have an update.

I have activated the Genesis Integration plugin and built a specific parent layout for header and footer with a child layout to connect the pages template.

The Gravity Forms issue is now gone but still you have to investigate why without Genesis Integration we have this problem.

So I marked the issue as resolved but actually it still there.

Many Thanks
Best Regards
Roberto