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[Resolved] Gravity Form entries list : Toolset Access issue

This support ticket is created 6 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Beda 6 years, 3 months ago.

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#1112747
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When i activate the plugin Toolset Access, i can't anymore see the entries of my gravity forms in the
back office.

#1113459

I tried but Gravity Forms asks me to add a License Key, I cannot even see the single screens of the Plugin without it, but their warning states the key is just for updates and support.

I then saw that I could click thru anyway, even without the key, and after all warnings, I was able to create a form and see it.

I enabled Toolset Access and still can see and use it.

It may be that you controlled the permissions on those types of screens with Access?
However it's difficult to remove access for an Administrator with Toolset Access, it's not possible.

Can you let me know how I can reach the same situation locally on a test site?
Could you try to create a new user (administrator), then log in as that user (administrator) and see if this still happens?
If so, can you try with a minimal amount of Plugins and a theme like Twenty Seventeen to see if it's a compatibility issue due to another software?

Thanks!