[Resolved] Google Search Console servererror (5xx) for wp-content/plugins for Toolset

[Author]

Posts

[rensD]

In Google search console I have about 380 pages listed with a 5xx servererror. Most of these problematic pages have the following link:
mywebsite.org/wp-content/plugins/types/vendor/toolset/*

What's going on? How to solve this?

[Shane]

Hi Rens,

Thank you for getting in touch.

Is this a recurring issue ? Meaning in your google console is there a log for these error 500 each day? Or did this just started happening a few days ago.

This could be your hosting periodically timing out.

Secondly when you go on your website itself are you experiencing these error 500 errors in the website's console? If you right click the web page and click on Inspect element and select console, do you see error 500 ? Also if you click on the Network tab and refresh the tab do you see any of the files generating an error 500?

Please let me know
Thanks,
Shane

[rensD]

Hi Shane,

This already going on for a month.
I don't see anything weird in the console or the network tab.
If there's anyway to share a private file, I can share the log with you.

Rens

[Shane]

Hi Rens,

If there is no issue on the site itself then this can only be a server issue where the files itself gets timed out.

What I can do is to enable the private fields for your next response so that I can check the site and you can send me the logs that you have.

Thanks,
Shane

[Shane]

Hi Rens,

I can see why this issue is occurring now.

I'm not sure why but your Types folder directory is publically accessible .
hidden link

This should not be the case and is why you are getting error 500 on the files themselves because the server isn't allowing outside parties to gain access to the files because the permissions don't allow for it.

Please follow the instructions in the link below in order to fix the directory for Types with the correct permissions.
hidden link

Thanks,
Shane

[rensD]

I'll try this out, and get back with the results.

[Shane]

Hi Rens,

Thanks please let me know the results as soon as possible.

I believe this is the issue because this folder shouldn't be accessible like this. Which means the permissions on the server for it are incorrect

Thanks,
Shane

[rensD]

The method through FTP mentioned on the link you provided so far has not solved the problem.
I set 755 to directories and 644 to files and it's still accessible publicly.

[Shane]

Hi Rens,

Are you able to provide me with FTP access to the site ?

If so you can provide them in the next private fields so that I can check on the directory for you.

Thanks,
Shane

[Shane]

Hi Rens,

I tried testing out the FTP credentials but they don't seem to be working.

I'm getting an incorrect login error.

Can you try them on your end to let me know if they work for you.

Thanks,
Shane

[rensD]

I updated the last private message. Those credentials work for me.

[Shane]

Hi Rens,

I checked the folder permissions and they seem to all be fine.

I've uploaded a 2nd copy of the types plugin. Can you do a rescan of your website and let me know if Google picks up any error 500 for a types_4 folder?

Thanks,
Shane

[rensD]

Hi Shane,

Thank you. I have requested a rescan.
It takes Google some time to crawl the pages again, but when I know I'll update you!

[Shane]

Hi Rens,

Great once the scan is complete and you can verify that the issue doesn't occur with this folder you can let me know and we take it from there.

Thanks,
Shane

[rensD]

I noticed one thing, checking the link for those folders I can publicly reach both
hidden link
hidden link

Other folders give me a blank page (as it should, I believe)