Google maps not showing

This support ticket is created 6 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Types plugin

This topic contains 20 replies, has 2 voices.

Last updated by Shane 6 years, 5 months ago.

Assisted by: Shane.

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Author

Posts

June 13, 2018 at 1:35 pm #913029

tomasP

I am trying to: include Google map via Toolset Maps plugin (not listed in "Which plugin or feature is your question related to" options above)

Link to a page where the issue can be seen: hidden link - click section B (VÝBER PODĽA ŠKOLY)

I expected to see: Google Map with 2 markers

Instead, I got: blank Google map with just the background

June 13, 2018 at 3:45 pm #913102

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

Thank you for contacting our support forum.

I suspect that this issue is being caused by a plugin conflict.

Could you try temporarily disable all the non-toolset plugins and checking again to see if the map starts showing ?

Thanks,
Shane

June 13, 2018 at 4:27 pm #913120

tomasP

Hello, Shane,
thanks for your reply.
Nope, already tried that - all the plugins deactivated and still no-go 🙁
Any other suggestions, please?
Thanks,
Tom

June 13, 2018 at 4:49 pm #913133

tomasP

Funny thing:
when I activate plugin "WP Google Map Plugin" (hidden link) the map and markers appear, but Chrome console reports script errors. I think the problem is somewhere in the <head> section calling the Google Maps scripts. Just an idea.

June 14, 2018 at 2:08 pm #913474

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

Do you have any idea when this issue started to occur ?

This could give us a clue to what happened here.

Thanks,
Shane

June 14, 2018 at 6:01 pm #913580

tomasP

Hello, Shane,
This is a development site, installed the plugin two days ago and it did not start working.
I have it installed on another presentation in development and it works smoothly (hidden link). Also,with and even without the same "WP Google Map Plugin" activated. But when the WPGMP is activated, the same error message in console appears - see the screenshot.
Thanks,
Tom

June 14, 2018 at 6:19 pm #913585

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

Are these sites using the same exact servers?

June 14, 2018 at 6:23 pm #913587

tomasP

Hi, Shane,
ufff, absolutely no idea, but suppose so - same domain

June 15, 2018 at 2:51 pm #913990

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

I suspect some server issue is causing this because as you see the markers displays but not the map.

Would you mind if I took a duplicator package from your site to test this locally ?

Thanks,
Shane

June 15, 2018 at 3:02 pm #913996

tomasP

Hello Shane,
Please do so 🙂 feel free to install and do whatever you want 🙂
Thanks very much!
Tom

June 15, 2018 at 8:55 pm #914084

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

I think the issue now is with the API Key.

I'm seeing this message on the backend
REQUEST_DENIED - This API project is not authorized to use this API.

Could you try re-generating the API key again. Also is it using a restricted Referrer?

Thanks,
Shane

June 16, 2018 at 4:52 am #914153

tomasP

Hello, Shane,
dont think it is an API problem - I have copied the same API from the other project now and still not working.
Also, in the Settings pane I can see that API is correct.
Thanks,
Tom

June 19, 2018 at 8:29 pm #915492

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

Is this using an unrestricted referrer?

Please try an API key that doesn't restrict the domain and let me know the results.

Thanks,
Shane

June 23, 2018 at 4:19 pm #916968

tomasP

hello, Shane, still the same result. I see you have installed Duplicator - have you managed to replicate the problem on your server?
Thanks,
Tom

June 25, 2018 at 3:28 pm #917550

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

Could you try this key AIzaSyBA-np9gWvhU1DpKDRnwi-LyZAnwPr19XI

This key should work on your site . Let me know if the map starts working.

Thanks,
Shane

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