[Resolved] Getting the message "Remember to register Toolset" – I have a Lifetime license!

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[Anthony]

When viewing the WordPress Dashboard on at least two of my sites - annkeelerevans.org and dao.becausewegivea.net - I'm seeing messages telling me I need to register — but I've had a Lifetime license for at least 10 years!

This is my second attempt to submit this ticket - the first failed/timed-out (see last screenshot).

[Mateus Getulio]

Hey there,

Thank you for contacting our support.

I believe this issue was caused due to a small and temporary downtime we faced earlier today.

This has been fixed and it should be no longer an issue moving forward. We apologize for the inconvenience you've faced with this.

Can you please try to refresh it to see if the warning is gone?

Thank you, please let us know.

[Anthony]

Nope - still a problem. Also just checked a site I didn’t look at yesterday - same problem: says my Toolset account has expired.

[Mateus Getulio]

Hey there,

Can you please check it again?

I was informed the issue should be fixed by now, there was some propagation time involved.

Thank you, please let us know.

[Anthony]

Incorrect account status message no longer appears.