Skip Navigation

[Resolved] Getting Submit Error on Edit Post

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by Minesh 11 months, 2 weeks ago.

Assisted by: Minesh.

Author
Posts
#2670503
Toolset.jpg

Hi. I'm getting an error when I try to edit my posts. The error is "You can only upload an image file". This is happening with the existing images in place and no changes / additional images being added. The only way I can submit the edited post is if I delete all the images and reupload them.

I see no errors in the console so I don't know why this is happening.

Any help would be amazing.

Jason

#2670609

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

Also - can you please share details on your edit page do you have multiple forms available or you can share admin access details with frontend user access using which I can login and see the issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2671071

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please share the problem URL where I can see the edit form on the front-end?

#2671117

hidden link

To clarify.. I cannot edit any equipment listing post. When I hit submit on the edit form, it's throwing that "You can only upload an image file" error.

Thanks 🙂

#2673163

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I can see the issue.

I see on the reference link you shared:
- hidden link

I review the form and I can see on the above page the form is used is not Toolset form.

In order to minimize the cause of the issue and to ensure there is no conflict between the thrid-party plugins you are using as well as theme:

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?

Also I would like to acknowledge that you have raise the issue with your initial post for the Toolset form:
- https://toolset.com/forums/topic/getting-submit-error-on-edit-post/#post-2670503

Do you mean that you have two different issues?

#2673353

Just the one issue and you were right. It's the popup plugin that the other form is in. I didn't catch that and should have. Thanks so much for all your help! All fixed and very happy. =)