[Resolved] Getting a “Unable to register: Site key not matching”

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[tommyA-2]

Tell us what you are trying to do?
Getting a "Unable to register: Site key not matching" when copying the key from my dashboard and following the link to the webpage that is connected to that key (for the moment i have only one). Is there something i miss? does the www make it missmatch?

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

[Minesh]

Hello. Thank you for contacting the Toolset support.

Basically, there should not be any issue registering the site key.

However, Can you please make sure you followed the following Doc:
- https://toolset.com/faq/how-to-install-and-register-toolset/#installing-the-otgs-installer-plugin

If yes and your issue still persists, please sharre admin access details and I'm happy to look and troubleshoot further.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[tommyA-2]

Deleted the connected web and did it one time over again - did work 🙂