[Resolved] Geolocation "Use my position" not working in Safari

[Author]

Posts

[bertrandB-3]

I am trying to: Get the user's location when they click on "Utiliser mon emplacement"

Link to a page where the issue can be seen: hidden link

I expected to see: The user's location added automatically

Instead, I got: Nothing happens in Safari. I've run local tests with other browsers with no problem.

I've used crossbrowsertesting.com to test on Safari and it doesn't work there either, even when position sharing is allowed.

[Shane]

Hello,

Thank you for getting in touch.

I ran a quick test on this and it worked fine for me, see screenshot

As far as I can see it works fine in Firefox. I also get the same result when I test in Chrome.

Could you try again using a different computer.

Thanks,
Shane

[bertrandB-3]

Hello Shane,

Sorry for my late reply. I asked for outside testing via Facebook, and the results are that it always works on Android or Windows devices.

For Apple devices, it seems to work on computers (Mac, MacBook), but not Iphones or Ipads. I've had about twenty iPad/iPhone users report it wouldn't work, with only one exception where it did work. I'm guessing it could be linked to Safari mobile. Most testers report that nothing happens at all when they click on "Use my position" (i.e. no request for position sharing).

Thanks,

[Shane]

Hi Bertand,

I tested this both on Safari and an IPad as well and it works.

The only case I found where it doesn't work is if the user has disabled their location services on their PC or Mobile device. In a case like this they won't get the popup.

So the user must have their location service turned on in order for this button to work.

Thanks,
Shane

[bertrandB-3]

Thanks a lot, Shane. That seems to be the problem indeed so I guess the only solution is to add a comment telling Mac/Apple users to make sure they go to their settings and allow for geolocation.