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[Resolved] Geolocation – Blank Screen

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 6 replies, has 2 voices.

Last updated by Shane 4 years, 10 months ago.

Assisted by: Shane.

Author
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#1530783

Go here : hidden link

Try to locate a town then you will have a blank page.

I have an error in my console :
Uncaught TypeError: Cannot read property 'page' of undefined
at WPViews.ViewPagination.self.init_paged_view (wpv-pagination-embedded.js?ver=3.1.2:3171)
at HTMLDocument.<anonymous> (wpv-pagination-embedded.js?ver=3.1.2:2319)
at HTMLDocument.dispatch (jquery.js?ver=1.12.4-wp:3)
at HTMLDocument.r.handle (jquery.js?ver=1.12.4-wp:3)
at Object.trigger (jquery.js?ver=1.12.4-wp:3)
at Object.a.event.trigger (jquery-migrate.min.js?ver=1.4.1:2)
at HTMLDocument.<anonymous> (jquery.js?ver=1.12.4-wp:3)
at Function.each (jquery.js?ver=1.12.4-wp:2)
at a.fn.init.each (jquery.js?ver=1.12.4-wp:2)
at a.fn.init.trigger (jquery.js?ver=1.12.4-wp:3)

#1530933

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Olivier,

Thank you for getting in touch.

I had a look at this page for you and it seems to be working fine.

Could you perhaps record a short video of the issue so that I can get a better understanding ?

Thanks,
Shane

#1531659

Hello,
You will find below a link to a video.
hidden link
Best regards,
Olivier

#1532293

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Olivier,

Thank you for the video for clarity.

This could perhaps be a plugin conflict. I would suggest temporarily disabling all the non-toolset plugins if you've not yet done so.

Once you have done this please try again. Ofcourse you can leave the WPML plugins enabled because this is what you are using to translate the site.

Please let me know the results of this.

Thanks,
Shane

#1535677

Hi Shane,
I have disabled all plugins look at the screencast below
hidden link

On the left you have the website on the right the back office in order to see that plugins have been desactivated.
I always have the problem.

Regards,

Olivier

#1535819

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Olivier,

Thank you for trying this.

Would you mind providing me with admin access tot he site so that I can check on this further for you ?

The private fields will be enabled for your next response.

Thanks,
Shane

#1536347

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Olivier,

Thank you for the credentials.

I had the opportunity to have a look at the view and see that you have added quite a number of customizations that could be causing the issue.

Did this work before or has it never worked?

Also what I would do at this point is to restore the view to its normal state without the customization or create a copy of the view without any customization and see if the problem still occurs.

If this still doesn't work would you mind if I grabbed a copy of the website so that I can debug further?

Thanks,
Shane